Who We Are
Advantage Solicitors is regulated and authorised by the Law Society. Advantage Solicitors is VAT registered, VAT no.: 161843606. Advantage Solicitors registration number: 08107478.
This privacy statement explains how we collect, store and use your personal data in compliance with applicable data protection law including, where relevant (as amended from time to time), the General Data Protection Regulation (EU) 2016/679 (“EU GDPR”), the EU GDPR as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018, and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 No. 419 (“UK GDPR”) and the UK Data Protection Act 2018.
Additional supplemental provisions relating to specific offices are set out at the end of this statement. We may modify this Privacy Policy at any time without prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
How we collect personal data
The majority of personal information we process is provided by you directly in relation to one of the services that we offer. We are likely to get this personal information from you on the following basis:
You instruct us for one of the services we offer (this could be in person, via telephone or other electronic means)
You contact us via email/telephone/online form or other electronic means
We may also receive personal information indirectly, for example:
We may obtain information about you from GP, hospitals, other health professionals
We may obtain information about you from courts/public bodies, DWP
By contacting third parties in connection with the services we provide to you such as other firms of solicitors/insurers/medical experts
If another party makes reference about you in correspondence or documentation relating to a legal claim
From our suppliers, including introducers or referrers
From Credit Reference Agencies
From public authorities, Home Office, regulators or law enforcement bodies
If you are a third party and we have details about you in connection with legal proceedings, if legal professional privilege applies, then it is likely we are exempt from any requirement to inform you that we are processing your information.
How we use your personal information
We may use your personal information:
To provide legal or other services
To perform credit reference or other regulatory checks
To engage the services of a third party (where instructed)
For the purposes of operating our business (such as management information)
To comply with legal and regulatory obligations
Customer feedback collection
Marketing / Promotional
Support
Administration information purposes
Targeted advertising
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent, and then only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.
How we use your personal information
We may use your personal information:
To provide legal or other services
To perform credit reference or other regulatory checks
To engage the services of a third party (where instructed)
For the purposes of operating our business (such as management information)
To comply with legal and regulatory obligations
Customer feedback collection
Marketing / Promotional
Support
Administration information purposes
Targeted advertising
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent, and then only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.
Your rights
You may have a number of legal rights regarding personal information held by us (subject to the processing of your personal data being subject to GDPR or other data protection legislation):
The right to access your personal information and to correct or update any personal information
The right to object to further processing
The right to restrict the processing of your personal information
The right to ask us to delete your personal data (where legally possible)
The right to receive the personal information we hold about you in a portable format (limited to circumstances where processing has been done by automated means)
Requests can be made in writing to our Data Protection Officer:
Data Protection Officer
Advantage Solicitors
252 Green Lanes, N13 5TU, London
Email: enquiries@advantagesolicitors.com
Retention periods
We will retain your personal information in accordance with applicable law. This is usually in accordance with the statutory limitation period. If you contact us but do not proceed with a claim, we may retain your personal information for a short period to ensure we can effectively track and monitor attempted fraud and to help us differentiate between service and new enquiry calls.
Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer
If you have any queries or concerns about the processing of your information, you may email our Grievance Officer at:
Advantage Solicitors
252 Green Lanes, N13 5TU, London
Email: enquiries@advantagesolicitors.com